Category Archives: Energy

Spark Energy Customer Service Contact Number

spark eneergy helpline

Spark Energy Contact Number Tips

Spark Energy Helpline UK Contact Numbers
Spark Energy Customer Care Direct 0333 321 4022
Spark Energy Automated Service 0345 130 8966
Spark Energy Complaints 0345 130 8355
Spark Energy Emergencies 0800 111 999

 

spark eneergy helpline
Spark Energy Overview

Spark Energy is an electricity and gas service provider in the United Kingdom. They try to serve their customers across the United Kingdom with the best service that they can get. The care that Spark Energy provides to its customers can be seen from the customer oriented services they provide. Customers can register for priority services if they have illness or impairment. This can be any sort of health issues or hearing or visual impairment.

The priority service offers customers with benefits of placing the meter which is comfortable for them. Other priority services include getting the monthly statement in braille, large font or as an audio clip. This makes it easy for people of every category to use Spark Services easily.

Spark Customer Service

As seen from the above services offered the dedication of the company to its customers are well proven. Any individual can contact 0345 034 7474 for any kind of general inquiries. This is very useful for someone who doesn’t know what to do in certain situations. The customer care executive can guide through the procedure to be followed by a customer. This customer service can answer any question related to the company. Customers can also make payments of their monthly bill over a phone call.

If it is difficult for an individual to make a call to the above number they can use the contact form provided in the following link.

http://bit.ly/2j1w3xn

All the queries will be answered via an email as soon as possible. Other than queries customer can contact customer service to discuss any difficulty in paying the due bill. It is said to give one stop solution to all the problems faced by a customer.

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spark energy customer serviceSpark Automated Service Helpline

Spark Energy customer service provides a separate helpline for problems related to automated services. This helpline can be used by the customer to make payments or to schedule a meter reading. Spark can send one of their employees to check for the reading if the customer is registered as a priority customer. Individuals can use 0345 130 8966 to contact helpline in order to make automated payment or to submit meter readings.

Spark customer Complaints

Spark customer helpline can be used by customers if they are not satisfied with the services provided by the company. These complaints can also help to improve the services provided. These complaints help the company to rectify that is not noticed by the company itself. Customers can call 0345 130 8355 in order to register their complaints. An accounts manager will look at the feedback provided by the customer. The will try to correct things for the customer as soon as possible.  In most of the cases, the solution is provided the same day itself. If the customer’s problem was not resolved by the complaints helpline, the customer can move forward with a formal complaint addressing the company. This attracts the attention of higher official within the company.

spark energy support

Spark Formal Customer Complaint

If the other helplines cannot solve the issues face by the customer or it is beyond their control to fix individuals can use 0345 130 8354 which will be answered by the Spark Customer Complaint Team. This is the team that registers customer complaints in a formal manner. This team can assist the customer and answer any question of the customer. They register a formal complaint and provides the customer with a complaint number. It asks a time of 24 hours to solve the problem.

Some issues cannot be solved with the limited time of 24 hours. It might need to go through some office work which will take time. In such cases, the details about the person who is dealing with the case will be provided. It will be dealt with a customer relationship officer. He is supposed to solve the case within 5 working days. Any problem that can be resolved from within the company can be solved in this period of 5 days. If it goes beyond the period of 5 days it means that the issue is related to other partners or supplier of the company and will take some time. The customer relationship officer is responsible for solving the case completely and will give updates about the issue regularly. If such a resolution is not a satisfactory customer can request the case to reviewed by a senior manager.

Formal Complaint Resolution

Even after contacting the senior manager of the company your problem is not resolved within 8 weeks you have the option to contact the energy ombudsman. The customer can ask the Spark Energy Support for a letter to directly contact the energy ombudsman if the case is solved within 8 weeks. Energy ombudsman will have prior experience in solving complicated issues related to energy. If it has gone above the period of 8 weeks it will be a complicated issue. Customers can use Spark Energy helpline 0330 440 1624 if a phone call is an option chosen to contact the energy ombudsman. If the customer prefers a textphone they can use 0330 440 1600 instead of that.

spark energy helpline

Customers who can’t contact the ombudsman through phone are welcome to write a letter. Some people prefer writing a letter as they feel more confident about their problem being solved. This method is also acceptable now. The customer can drop a letter to:

Energy Ombudsman,
PO Box 966, Warrington,
WA4 9DF.

Customers can also send a message as a soft copy to the email address enquiries@energy-ombudsman.org.uk. Both these methods are accepted by the energy ombudsman. The decision of the ombudsman will be final for the company. They have to accept the decision of the ombudsman. You can also write to them at:

Spark Energy
Ettrick Riverside,
Dunsdale Rd,
Selkirk TD7 5EB

Spark Gas Emergency Helplines

Spark provides an emergency contact number which provides emergency support for any individual. 0800 111 999 is a Spark Energy contact phone number that anyone can call to report any emergency issues related gas like the smell of gas or any other gas issues that require immediate attention. During these situations, customers are advised not to use any electrical switches or light matches in order to prevent any chance of ignition that might lead to an explosion. The customer should also keep the room well ventilated so that if there is any gas leak it can move out. Equipment like fire extinguisher can be used to extinguish naked flames so that it will not propagate to other parts of the room.

Spark Electrical Emergency Helplines

When it comes to electrical emergencies there are different number based on who operates the electricity lines in your place. Electricity is provided by different network operators so that it can be managed from different parts. Customers from East England can contact UK Power Networks using the number 0800 783 8838. It is a free number and makes it easy for customers to report any electrical emergencies. Customers from East Midland can contact Western Power Distribution using the number 0800 056 8090. It is also made free for the benefit of the customer. Customers from London can contact UK Power Networks using the number 0800 028 0247 which is made free so that customer won’t lose money while contacting them. Customers from North Wales can contact SP Energy Networks using the number 0845 272 2424, which is made free. Customers from North East England can contact CE Electric using the number 0800 668 877 which is made free. Customers from North West England can contact CE Electric using the number 0845 272 2424. People from the southern area can contact 0800 072 7282 for SSE Power Distribution regarding electrical emergency services. Residents of Yorkshire area can contact 0800 375 675 for CE Electric for free.

Other ways to reach Spark Energy

There are various other ways to reach Spark Energy out of which one is to directly go to a branch of Spark Energy. Customers can get any kind of service from any of their branches. An option for feedback is also provided in each branch. Going to a branch can help the customer to explain their issues with the company clearly. Any confusion between the customer and the company can also be rectified. This is not at all required but if the customer has some difficulty in reaching customer support they can use these methods.

To make it even more easy for the customers Spark also replies to queries through social media like Facebook, Twitter, Google Plus etc. This can give the user comfort from going to a different page in order clear their doubts. They can send a regular message to the company social media page. This will be replied and also guides the customer on what actions are to taken in order to resolve it. This can also be a platform for other users who might have the same question. They can just read through the FAQ so that they need not ask many questions and wait for tor replies. If the has customer has more queries they can contact customer support.

SSE (Scottish & Southern) Helpline

SSE customer service

SSE was formerly known as Scottish and Southern Energy plc. It is an energy company that operates in the United Kingdom. Not only is it a FTSE 1000 company, but also one of the most respected energy organizations operating in the United Kingdom. It is a major player in the generation as well as transmission, distribution and supply of energy, specifically electricity.

The organization operates several other types of businesses, which it also owns. The organization does not operate solely in a single market but has spread it’s tentacles to cover other industries as well. Not only does it have a solid foothold in the energy market in the United Kingdom, but also in Ireland.

SSE (Scottish & Southern) Helpline

SSE (Scottish & Southern) Services

SSE (Scottish & Southern) Helpline

For the most part, SSE has been a renowned player in the generation of electricity in the United Kingdom. The generation and supply of electricity as well as gas represents two other fortes of the company. It has become a major player in the Single Electricity Market for Ireland where the generation and supply of electricity is concerned.

The supply of gas in the Republic of Ireland as well as in Northern Ireland represents an area where the organization has excelled in lately. The company is involved in the storage as well as distribution of gas in the UK. It is now a major player in the contracting of utility, electrical and mechanical services in Great Britain.

In addition to the services regarding gas and electricity, the company has begun catering for the needs of customers looking for broadband and phone packages. It is now common for customers to obtain several types of home services such as heating and boiler covers from the organization as well.

Contacting SSE (Scottish & Southern) Customer Service

Under Contact Us, which is in the Help section of the official website, you will find all the information required regarding customer service. The customer service number to call depends on the nature of the problem or questions that you have. For example, all general enquiries under gas and electricity have to go through 0345 026 2658.

SSE (Scottish & Southern) Contact Tips

The Help section contains all the contact numbers that you need to ask SSE questions regarding gas and electricity supply, distribution and generation in the United Kingdom. The section contains all details you need to place the call to the company regarding moving services as well as all types of home services. For this reason, do not hesitate to visit this section on the website.

NPower Helpline

NPower customer service

NPower is a British company that generates electricity. It also supplies electricity and gas to homes and businesses in Great Britain. It operates as an integrated energy company. It manages a large collection of cogeneration plants. In addition to these, the company manages and operates several stations that produce coal, oil-fired and gas power.

Currently, the company is helping meet the energy needs of more than 5.4 million residential as well as business customers in the United Kingdom. It is providing the millions of customers with gas as well as electricity and energy services. It operates as a subsidiary of the RWE Group, which is one of the largest electricity and energy firms in Europe.

NPower Helpline

NPower Services

NPower Helpline

For the many services that the electricity generating company provides, it offers customers the chance to choose their preferred mode of payment. The three ways in which customers can pay for their electricity bills are Direct Debit, Receipt of Bill and Prepayment. The company has four different types of tariffs for the gas and electricity services for customers to choose.

Customers who need help taking care of their boiler as well as heating system can now hire staff from the electricity generating company for assistance. In this category of services, the company has technicians trained in replacing, repairing and servicing damaged boilers. It sells products such as thermostatic radiator valves, wireless room thermostats and carbon monoxide alarm

Contacting NPower Customer Service

If you have a complaint to raise concerning any aspect of the services that the company provides, the number through which to do just that is 0800 073 3000 and 0330 100 3000 from landlines and mobile phones respectively. Customers who would like to contact the company through a minicom or textphone should do so through 0800 413 016.

NPower Contact Tips

When contacting NPower to raise a complaint, have your account number ready. The company runs several call centers where customers can receive further assistance regarding any issue that they have with quality of services and products as well as the different tariffs. With the account number, customers will have no problem reaching the right person much faster.

For more details regarding the contact options, you should visit the Contact Us page that is under the Help & Support section of the official website. While there, do not forget to choose the appropriate topic to which you need an answer from the company. The good news is that the company has dedicated experts to handle all questions and complaints relayed through phones.

Scottish Power Helpline

SSE customer service

Scottish Power is one of major energy companies operating in the United Kingdom. It helps customers embrace energy efficiency. It is responsible for educating customers on the best ways of managing their energy needs. It comes up with several strategies of ensuring that the home remains warm and cozy during winter when temperatures are dangerously low.

The company has been involved in raising awareness about cancer. It has done this through helping to raise more than £8m specifically for Cancer Research UK. It provides energy services not only for consumers, but also businesses in Great Britain. In fact, it is one of the top 6 power companies operating in the UK. The company has been in operation since 1901.

Scottish Power Helpline

Scottish Power Services

Scottish Power Helpline

Today, the company connects new customers who need power or electricity in the UK. Small businesses that need energy look up to the company for solutions. It has the capacity to cater for the needs of customers who require commercial energy. It has some of the best deals where gas and electricity are concerned in the UK.

It allows customers to manage their accounts online. The company has created four simple tariffs that suit the needs of customers. The electricity provider educates customers on the power tariffs so that they understand their bills. Customers who need help with boiler care can now turn to the company for assistance by paying as little as £6.71 each month.

Contacting Scottish Power Customer Service

For all complaints that you want to address to the customer service team, doing so by calling 0800 027 0072 would produce results faster than you imagine. The number to use for people in need of minicom or textphone services is 0800 027 8899. If the agent you speak to is unable to address your issue, a member of the customer care team will take care of you.

The member of the team assigned to handle your problem is dedicated to find the solution within 10 working days. If the issue remains unsolved beyond the first 10 working days, the company will keep updating you about the progress on day 28 as well as 58 of the calendar from the day when you initially made the complaint.

Scottish Power Contact Tips

When contacting Scottish Power regarding any issue with your electricity or energy needs, do not disconnect the call before getting a reference number for the problem. For more information on how to contact the company, visit the Customer Services section on the official website. It is crucial that you ask your mobile phone or telephone service provider about call charges as well.

Southern Electric Helpline

Southern Electric Helpline

Southern Electric has served UK nationals for more than 70 years with energy and electricity. The energy company, which is one of the largest in the United Kingdom, has employed more than 19,000 people. Fair Tax Mark has accredited the energy company as well. The company has received recognition in the UK as the largest Living Wage employer that is officially accredited.

The company has thus far invested more than £1 billion on the infrastructure of the United Kingdom. It supports more than 100,000 jobs all over the country. Moreover, it was the first company in Great Britain to launch the Customer Service Guarantee, where customers receive back £20 if the company fails to meet their expectations.

Southern Electric Helpline

Southern Electric Services

Southern Electric Helpline

The energy company is renowned for services that mostly have to do with gas and electricity, which it extends to residential properties and businesses as well. On the other hand, what many customers might not realize is that the company is now a major provider of phone and broadband packages. Heating and wiring services are also available to consumers.

The energy company works together with all types of businesses, including SMEs. The Enterprise Solutions that it has devised focus on the energy, energy solutions, utilities, telecoms, metering, contracting and lighting needs of the UK businesses. It is worth mentioning that the company is one of the subsidiaries operating under SSE plc.

Contacting Southern Electric Customer Service

All questions that require the intervention of the customer service at Southern Electric should be directed to the company by dialing the appropriate telephone numbers. For example, the number to call regarding electricity and gas is 0800 980 8476. The number for talk phone service is 0800 980 9922. Ask general enquiries regarding broadband service by calling 0800 980 9922.

The company has several services, departments and offices. For this reason, it is important that you know the exact office or department to call regarding your issue. For assistance with the numbers, you should visit the Contact Us section and look for the link marked Our Phone Numbers. Alternatively, register on the website and send your questions direct to the company.

Southern Electric Contact Tips

All the contact numbers to the relevant department, office or customer service at Southern Electric are on everyday of the week with the exception of Sunday. From Monday to Friday, call the office between 8am and 8pm. On the other hand, the offices are open to receive calls made on Saturday between 8am and 2pm.

EDF Energy Helpline

EDF Energy customer service

EDF Energy is the largest producer of electricity (low carbon) in the United Kingdom. The company not only generates but also supplies electricity to homes and business in the UK. It supplies electricity to more than 6 million customers in residential and commercial properties in Great Britain.

The company is responsible for the production of around 20 percent of all electricity in the country. It is the largest supplier of electricity in the region by volume. The company is a subsidiary of the EDF Group, which is a leading electricity company globally. EDF Group began investing in the UK market in 1998.

EDF Energy Helpline

EDF Energy Services

EDF Energy Helpline

The organization generates and supplies electricity to homes and businesses in Great Britain. The company runs two separate divisions. One division is solely in charge of generating electricity that customers in the country require. The other division is purely responsible for supplying electricity to homes and businesses after buying the same from the market.

The company has several power stations in the country. It provides customers with advice on the best ways of saving energy at home. Residential customers are free to choose from two types of energy tariffs that the company has; variable or fixed. Fixed tariffs guarantee that the rates will not change for the duration of the contract between customers and the company.

Contacting EDF Energy Customer Service

It is possible to contact the energy company through email and by telephone calls. It is usual for customers to opt for telephone calls, which encourage quick response especially during emergencies. The emergency number that customers should dial to receive help from a representative of the company is 0800 111 999.

Existing customers have several numbers to use when in need of help from the customer service. The energy company has different numbers for customers who want to make account queries or need information on debt helpline, pay as you go enquiries, priority services and the automated 24-hour bill payment as well as meter reading service.

EDF Energy Contact Tips

It is important to note that all calls that customers make to EDF Energy through BT landlines as well as UK mobile phone service providers by dialing the 0800 numbers are free. This is because the 0800 numbers are toll free. On the other hand, some landline or mobile phone service providers may charge for calls made through the 0800 numbers, thus the need for checking first.

If you want to make a complaint, do that through 0800 051 1643, which is the number for the complaints Resolution Team.

British Gas Helpline

British Gas customer service

British Gas is a company that provides gas and electricity to homes and businesses in the United Kingdom. It produces the energy services that customers need for day-to-day living and operations. The company endeavors to do more than producing or supplying gas and electricity in the country. It has embarked on empowering communities on efficient use of energy.

The energy company has employed more than 30,000 individuals to take care of the production, supply and distribution of gas and electricity in the country. Moreover, the organization has come up with several codes that influence how it handles all complaints and show customers how to use energy efficiently.

British Gas Helpline

British Gas Services

British Gas Helpline

The company offers wide-ranging services in industries such as gas and electricity. It also has several home services that include one off repairs for boilers as well as kitchen appliances and home electrical. It provides insurance covers for homes too and these include HomeCare products, as well as boiler and heating in addition to appliances.

The energy saving services that customers receive from British Gas includes smart meters and Hive Active Heating, which gives them control over their heating remotely. The services that businesses enjoy include 10% Off when they are new to the company. The 10% Off deal allows businesses to enjoy discounts of up to 10 percent for all their electricity bills.

Contacting British Gas Customer Service

In case of emergencies such as gas leaks, even if you only suspect that this is what is happening, kindly contact the company through 0800 111 999. On the other hand, if you want to make account enquiries, call 0800 048 0202. If you are a UK national but want to call the company from abroad, the number to dial is +44 113 298 0900.

British Gas Contact Tips

The Welsh speaking customers who use products and services of British Gas should contact the company through 0800 072 8630. Customers with BT phones pay nothing for calling the 0800 numbers. On the other hand, customers with the BT phones will have to pay a fee of 4p per minute when calling any 0845 number.

From other mobile phone service providers and networks (apart from BT), the call charges might change, thus the importance of checking with them first to ascertain that you have enough funds to complete the call and tell the energy company your issue. Before calling, check whether the office or department whose representative you wish to speak to is open for business or not. This can be checked on their official website.

Eon Helpline

Eon customer service

Eon or e.on is one of the largest companies in the United Kingdom that generate electricity and retail power as well as gas. The UK division is a subsidiary of E.ON Group, which is one of the largest investor-owned gas and energy companies in the world. In the UK, the company has employed 12,000 people. More than 79,000 people work for the company worldwide.

In the United Kingdom, the company meets the gas and power needs of more than 5 million customers. Currently, the company operates 21 wind farms in addition to a biomass plant and a wave power generator, which is the first of it’s kind, in the UK. The energy company is embarking on a mission to increase production of more renewable energy.

Eon Helpline

Eon Services

Eon Helpline

The company has several gas and electricity plans that customers can choose depending on their needs and budget. The company has fixed rates for the gas and electricity plans that do not change. The company also connects new customers who need gas and electricity supply in their homes or businesses.

It allows customers to choose whether they want a plan that lasts 1, 2 or 3 years. It also has a wide variety of services aimed at the small and medium energy users. Moreover, the energy company makes it possible for customers to switch from their current gas and electricity plans to what it offers.

Contacting Eon Customer Service

Customer service at e.on.com is accessible through 0333 202 4586. On the other hand, customers who do not prefer making telephone calls can benefit by contacting the company through platforms such as Twitter. The company’s Twitter handle is @EONhelp and is reachable 6 days every week from Monday to Friday, although at different opening hours.

The company has several telephone numbers through which to contact it on specific problems. For example, it handles all emergency calls made through 0333 202 4687. Customers who want to join any of it’s plan should dial 0333 202 4586. For bills/payments is 0333 202 4687, direct debits is 0333 202 4687, smart meters is 0345 366 5974 and new connections 0333 202 4920.

Eon Contact Tips

Under the Contact Us section on the official Eon website, customers can fill an online form and receive answers to their queries within 48 hours of posting these. Whether filling the online form, tweeting or making a telephone call, customers must have their account number ready. The number is crucial in enabling the company to provide accurate answers or solutions to problems. It also helps in speedy followups in case the problem is not attended to at that moment.

Scottish Power Phone Number

Scottish Power customer service

Scottish Power is one of the 6 leading power companies in the United Kingdom. It provides energy to more than 5 million households as well as businesses in the country. The company endeavors to provide all its customers with reliable energy. This way, the energy company believes that customers will have no problem living or working in warm and cozy surroundings.

The company has been doing this since 1901 when it began operating. Today, it is one of the companies owned by Iberdola, which is a Spanish energy organization. The company has faced numerous challenges since the gas market in the United Kingdom underwent privatization in the 1980s. Thus far, it has emerged much stronger from one of the most competitive markets.

Scottish Power Phone Number

Scottish Power Services

Scottish Power Phone Number

The company supplies gas and electricity to customers in the United Kingdom at a yearly rate of £850. The company has fixed the yearly rate until January 2018. However, the gas and electricity company intends to cut the standard domestic tariff by as much as 5.4 percent, thus allowing customers in the country to make huge financial savings.

The company created an app called YourEnergy. Customers can download and install this app on their iOS as well as Android gadgets and use to control energy consumption or usage. The company also has developed Connect Smart Thermostat, which allows customers to control heating and hot water while on the go.

Contacting Scottish Power Customer Service

It is possible to get in touch with Scottish Power customer service by phone or through emails. Getting in touch via emails involves visiting the official website, www.scottishpower.co.uk, and filling in the online form before sending it. However, customers who prefer communicating through phone calls can also do so with little difficulty.

The phone number to call and obtain assistance with bills and payments is 0800 27 0072. If you are out of the United Kingdom on vacation or a business visit, the numbers to call regarding bills and payments are +44 800 027 0072 and +44 345 270 0700. The minicom service for customers with hearing and speech impairments is available on 0800 027 8899.

Scottish Power Contact Tips

When calling Scottish Power from outside the United Kingdom, you ought to know that international calling rates will apply. For this reason, you might consider talking with your service provider first for information on the call rates. The average wait time when calling the customer service numbers is not more than 2 minutes. Check the opening hours on their official website before calling.

SSE Southern Electric

SSE customer service

SSE Southern Electric has been providing customers in the United Kingdom with gas and electricity for more than 70 years now. It does this based on the need to put customers first and ensure that they have all the energy they need to live and work comfortably. The company caters for the energy needs of personal as well as business customers.

In addition to supplying gas and energy to homes and businesses in the UK, the company is also focused on acting responsibly. To this end, the company feels a sense of responsibility to all the communities that live where it operates in the country. It supports many charitable causes thus ensuring that its customers enjoy all-rounded services and huge improvements in life.

SSE Southern Electric

SSE Southern Electric Services

SSE Southern Electric

Gas and electricity are just but two of the services that customers in the United Kingdom are accustomed to receiving from the company. The company has diversified and now specializes in offering phone and broadband services as well. The phone and broadband products are available on 18-month contracts. The cheapest plan costs £21.49 and the costliest is £41.

Heating and wiring represent other services that customers can receive from the energy company. Here, the company sends technicians to the homes and businesses of its customers to ensure that they live and work in warm and cozy surroundings especially when the temperatures are low, such as during winter.

Contacting SSE Southern Electric Customer Service

If you have an emergency regarding gas, you are free to call SSE Southern Electric customer service on 0800 111 999. Nonetheless, where your complaint has to do with an electricity emergency, it is advisable to get in touch with the local network operator as quickly as possible before the situation gets any worse and causes more damage.

Nonetheless, customers with general enquiries regarding gas and electricity should address these to the company through 0800 980 8476. Where the general enquiries have to do with talk phone service, the number to call would be 0800 980 9922, which is also the customer service number to call on broadband enquiries. For shield service, submit your questions to 0800 975 0807.

SSE Southern Electric Contact Tips

All calls that you make to SSE Southern Electric using the 0800 numbers are free. This is because 0800 is one of the toll free numbers that customers can use to submit their concerns.  The phone numbers for reporting emergencies operate 24/7. As for the other phone numbers, you should use them between 8am and 8pm from Monday-Friday and 8am and 2pm on Saturday.