Amazon is the largest online retailer in the world. It has come a long way from the days when Jeff Bezos established the company close to 20 years ago. Initially, Jeff planned to call his new company Cadabra, which he took from abracadabra. Today, the company is renowned around the world for numerous inventions, which other organizations have copied.
For example, the company shuns PowerPoint presentations during meetings. The company recommends beginning all meetings with silence, which revolves around spending close to 30 minutes reading and learning more about the issue at hand. The company encourages its employees to be leaders and not be afraid to come up with new information or problems.
The company has made several acquisitions over the years to ensure that it diversifies and remains at the forefront of innovation. Some of these acquisitions include Zappos (which remains the biggest thus far after the company spent close to $1.2 billion to acquire it), Twitch, IMDB, Audible and The Washington Post, which it acquired in 2013 for $250 million.
The company has invested heavily to ensure that the ecommerce website that it runs does not crash. This is because of the $4.8 million that it lost in 2013 after Amazon.com crashed for only 40 minutes. During the initial years of its existence, the company could not post profits. The situation has now changed and the company keeps reporting mindboggling profits.
Contacting Amazon Customer Service
You can get in touch with customer service at Amazon regarding any issue. For example, contact customer service about an order that you placed. Next, contact customer service about Fire and Kindle. If you have questions on digital services in addition to Prime or any other issue, the customer service will have no problem providing the assistance that you need.
For the most part, the company does not encourage calling its customer service to report the problems that you have. The general help number, which is toll free for customers in the US, that you should use in asking for help is 1-888-280-4331. The international customer service number to call is 1-206-266-2992, which attracts charges.
Amazon Contact Tips
If you have a question regarding an order, let Amazon know about it but only if you have an order number. Under the Contact Us page on the official website, www.amazon.com, you will find a form that the company requires you to fill with your phone number and country. A representative of the company will then call you back on that number.