Orange is a subsidiary of EE Limited. The company provides mobile network as well as Internet services in the United Kingdom. In the UK, the company began operating in 1993 when it was launched. At one time, the company constituted FTSE 100 index before France Telecom, which is now known as Orange S.A, purchased it in 2000.
The company does not limit its telecom services to the United Kingdom only. It extends the same services to other countries in Europe and other parts of the world. The four main markets in Europe where the company operates are United Kingdom, Poland, Spain and France. The company has never been afraid to come up with some innovative services.
The organization has some of the most popular prepaid plans in the United Kingdom. It has divided the prepaid plans into two categories; namely, pay as you go and pay monthly. Under pay as you go, users are free to top-up their phones using swipe cards. Users can also top-up over the Internet, credit cards, debit cards and vouchers.
However, the company does not allow new customers to subscribe to the pay monthly service. Prior to being the latest acquisition by EE, the telecom company had operated 3G HSDPA, EDGE and GPRS services, which it has now merged with what is available under the T-Mobile network. DSL services are available to customers in the UK under the same brand.
Contacting Orange Customer Service
The company introduced several short codes for customers to use in case they have a few complaints or feedback to submit regarding products and services. Customers need to send the short codes to the number 150 using their phones. Similarly, from an Orange landline, customers should call the company on 150, 450 or 345 depending on their questions or plans.
Customers who are outside the United Kingdom yet have issues with services such as pay monthly, pay as you go, home broadband and small businesses can get in touch with the company by dialing +44 (0) 7973 100 150, +44 (0) 7973 100 450, +44 (0) 207 362 0200 and +44 (0) 7973 100 345 respectively.
Orange Contact Tips
Calling the company through 150, 450 or 345 from an Orange mobile phone is free. Calling the company from abroad attracts roaming charges, which you should ask the service provider about to find the exact costs. The standard opening hours during which you should call the company are from 8am to 8pm from Monday to Friday and 8am to 6pm on Saturday and Sunday. Find out more from their official website on the various ways one can contact their customer care