EDF Energy is the largest producer of electricity (low carbon) in the United Kingdom. The company not only generates but also supplies electricity to homes and business in the UK. It supplies electricity to more than 6 million customers in residential and commercial properties in Great Britain.
The company is responsible for the production of around 20 percent of all electricity in the country. It is the largest supplier of electricity in the region by volume. The company is a subsidiary of the EDF Group, which is a leading electricity company globally. EDF Group began investing in the UK market in 1998.
EDF Energy Services
The organization generates and supplies electricity to homes and businesses in Great Britain. The company runs two separate divisions. One division is solely in charge of generating electricity that customers in the country require. The other division is purely responsible for supplying electricity to homes and businesses after buying the same from the market.
The company has several power stations in the country. It provides customers with advice on the best ways of saving energy at home. Residential customers are free to choose from two types of energy tariffs that the company has; variable or fixed. Fixed tariffs guarantee that the rates will not change for the duration of the contract between customers and the company.
Contacting EDF Energy Customer Service
It is possible to contact the energy company through email and by telephone calls. It is usual for customers to opt for telephone calls, which encourage quick response especially during emergencies. The emergency number that customers should dial to receive help from a representative of the company is 0800 111 999.
Existing customers have several numbers to use when in need of help from the customer service. The energy company has different numbers for customers who want to make account queries or need information on debt helpline, pay as you go enquiries, priority services and the automated 24-hour bill payment as well as meter reading service.
EDF Energy Contact Tips
It is important to note that all calls that customers make to EDF Energy through BT landlines as well as UK mobile phone service providers by dialing the 0800 numbers are free. This is because the 0800 numbers are toll free. On the other hand, some landline or mobile phone service providers may charge for calls made through the 0800 numbers, thus the need for checking first.
If you want to make a complaint, do that through 0800 051 1643, which is the number for the complaints Resolution Team.
