Hermes Delivery is a leading specialist in providing consumer delivery services in the United Kingdom. The delivery specialist handles over 235 million parcels every year. The company operates a network of more than 10,000 lifestyle couriers in addition to more than 4,500 ParcelShops that play a critical role in its success in providing excellent delivery services.
The company delivers products on behalf of an impressive lineup of retailers that include ASOS, Next Directory, John Lewis, Arcadia Group, Tesco and Debenhams. The company has a reputation of excelling where delivery services on behalf of high street as well as online, catalogues retailers in the United Kingdom, and beyond is concerned.
Hermes Delivery Services
The delivery service that the company provides is not only convenient, but also hassle-free. The company believes in successfully delivering parcels at the first time of asking 95 percent of the time. The company also operates and owns a C2C website called myHermes, which it launched in 2009 to meet the huge demand for convenient, affordable and flexible consumer delivery.
Some of the services that the company provides in the United Kingdom market specifically include international services, ParcelShop and parcel returns. Standard service is also a vital aspect of the services that are common in the UK. Proof of Delivery is a product that the firm recently introduced to provide customers with the peace of mind that they require.
Contacting Hermes Delivery Customer Service
Customer service handles requests by online retailers. As for retail customers, the company advises them to get in touch with the online retailers from whom they ordered the parcels. If you have a complaint that needs the attention of customer service at Hermes, the email address to submit it to is [email protected].
The best way to receive assistance fast is by opening a myHermes account and signing in when you need to file a complaint. You cannot call the company over the phone to place an order. On the other hand, you can contact the company through webchat. To receive help from customer service, chat with them between 8am and 8pm Monday-Friday or 8am-6pm on weekends.
Hermes Delivery Contact Tips
The complaint that you send to Hermes through email will attract the attention of a Customer Relations Manager who should respond within five working days. The email might elicit a response immediately if it does not require further investigation. When calling the delivery company, check that you have the order number ready in case you need to produce it.