National Rail Contact Number
National Rail Contact Number
Want to Contact Customer Service? Look no further - here is National Rail contact Number
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9:00AM - 5:00PM





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National Rail Phone Number Tips

National Rail Contact Number Helpline UK Contact Number
Contact National Rail Support 03457 48 49 50
Contact National Rail Support (Welsh) 0345 60 40 500
Contact National Rail Support (Impaired) 0345 60 50 600
National Rail  Inquiries from Overseas +44(0)20 7278 5240
Toll-free Contact Customer Service 0800-022-3720

National Rail Customer Service Contact Number

National Rail Contact Number

National Rail Customer Service Overview

National Rail Enquiries is one of the most useful platforms for each and every person in the United Kingdom. National Rail inquiries provide a detailed train schedule for the National Railway networks in England, Wales and also Scotland. National Rail Enquiries is a part of the Railway Delivery Group (RDG). The RDG provides business services to the Train Operating Companies. National Rail Enquires is a self-sufficient organization which handles around more than 2 million inquiries of customers in a week. They have so far won about 28 awards and around 17 million people use their services every year. They offer various services like ticket sales, journey planning, real-time information, information about the fares and so on.

National Rail Enquiries with a team of just 25 members has managed to be the railroad guide for millions of people across the United Kingdom. Customers are considered to be a prime asset at the National Enquiries and customer feedback and suggestions are primarily considered while implementing changes. National Rail Customer Service is well organized and systematic which assures guaranteed help to the customer and ensures quick problem solving for the customers.

In 1996, Train Companies in the UK had been advised to provide a contact number for addressing public inquiries who wished to travel by train. After the privatization of British Rail was enacted in 1996, National Rail Enquiries was created which would take dutiful measures to answer the queries of the public regarding information stretching across the whole National Rail Network.

The make the process of receiving information as convenient as possible, a local rate phone number was registered- 03457 48 49 50, which would further direct the enquirer to the closest inquiry bureau. Soon the business was streamlined to give rise to regional contact centers.

In 2005, TrainTracker™ Text was launched, which is essentially an SMS Inquiry portal. This made the process of self-service possible and more preferred over enquiring through the telephone. This further took shape in 2009 with the 24×7 Twitter service and mobile apps for iOS, Android and Windows in 2012.

National Rail is committed to solving any doubts or complaints in addition to providing a convenient platform for easy booking and reservations.

National Rail Customer Services

National Rail Customer Service provides timely help to the customers through mediums such as telephone, mobile phones and through emails. You can easily get service or your problems can be solved in minutes once you contact the National Rail Customer Services through any means mentioned above. You can call on the respective numbers for getting your queries solved or else you can just drop an email at [email protected]

If you are looking forward to making any inquiries regarding the train times, fares, season tickets, and station information then you need to make a call on 03457 48 49 50. This number will be available at your service 24 by 7 excluding the Christmas Day.

You can contact the train tracker services which enable the customer to keep a track of their trains ensuring convenience in their journey. The contact number provided by National Rail Customer Service is 00844 306 9145.

National Rail Customer Service also provides the information of the train through texts and to avail the same and track your train you need to drop an SMS on 8 49 50 and you will receive all your train details by text.

National Rail also provides services through the phone to its international customers. The international customers can contact National Rail Customer Service on +44(0)20 7278 5240.

National Rail Customer Service takes care of all its customers and ensures that each and every customer is benefitted with the service. The customers who have a hearing disability can contact the National Rail Customer Service through text phone and the contact number for the same is 0345 60 50 600.

National Rail Customer Service believes that language should not be a hindrance in providing services to its customers. As National Rail also provides services in Wales a special customer service number is made available for the Welsh people that provide services in the Welsh language. The number is 0345 60 40 500.

National Rail Customer Service

Telephone Charges

The telephone charges for contacting the National Rail Customer Services vary accordingly. For international callers, the international rates apply. For the train track customer service number, the charges are 12p per minute. For availing, the text customer service the rate is 25p for every successful reply.

Write to National Rail Enquiries

National Rail Customer Service also provides you the option of sending your inquiries in writing by the post. Your inquiries will be answered within 10 working days. Rail National Enquiries provides three addresses where you can drop your letters.

Customer Relation

Suite 410
1 Northumberland Avenue
Trafalgar Square

National Rail Complaint Services

National Rail Customer Services value their customers and always ensure that the customer queries are solved and their customers enjoy their rail journeys with comfort and much ease. You can drop an email at [email protected]. If you’re still unhappy with the services you can register a complaint to the independent consumer watchdog at or if you are in London area then you can contact

Contact National Rail Customer Service

Want to Contact National Rail UK Customer Service? Look no further – here is the National Rail contact customer service phone number- DIAL 0844 306 9145.
If you have any doubts regarding the schedule, booking, payment, etc. you can call National Rail Contact Phone Number, 03457 48 49 50 for clarifying them. Usually, general queries can be clarified online itself by dropping a short message on the website, so that customers do not have to go through any kind of telephonic hassle. National Rail also gives you the chance to complain about any grievances that you might have. Overseas customers can dial +44 (0)20 7278 5240 for any sort of uncertainties. However, international call charges will apply. Inquiry services at National Rail will be available 24×7 except on 25th December when the office will be closed for Christmas. If you are a native Welsh speaker then you can directly contact 0345 60 40 500. Lines will remain open daily from 7 a.m. to 8 p.m. except on Christmas Day. National Rail takes an active interest in satisfying all its customers. Travelers with hearing impairments need not call, but can straight away drop a message on 0345 60 50 600.

National Rail Booking Customer Service

Customers can book tickets via the telephone by calling 03457 48 49 50. The associates will be happy to walk you through the range of tickets they offer and their train frequencies before you settle on anything. The organization seeks to continuously make the whole procedure of booking tickets as easy as possible. For this purpose, National Rail has also established a train tracker service through the number 03457 48 49 50 for speech recognition services that provide live arrival and departure schedules and correct fare information. One can also drop a text on 84950 for an instant response.

Fortunately, National Rail has apps for both Android phones and Apple iPhones. In this regard, it is possible for you to get familiarized with the app via helpful tutorials on the site. Book tickets instantly via these apps without wasting valuable time at the counter. The apps will offer you with the same packages and rates, but only from the comfort of your home. Do not forget to check out for these FAQ sections.

National Rail Latest Information

National Rail has a dedicated Information Centre to specifically handle requests and queries. Since the website is well integrated, customers can easily enter their destination routes for booking railway tickets in the UK. You might wish to set up alerts for National Rail to receive regular updates and information. For any assistance on the same, you can login here.

If you simply want to know the fare details, schedules or onboard facilities, then you can visit the National Rail Train Operating Company page to get easy access. For more information click here.

Customers can contact National Rail for checking rates and schedules as well but need not book immediately. For further assistance, check out the Frequently Asked Questions page to save time and effort by selecting the relevant category, checking if your query has already been attended to.

National Rail Complaints

At National Rail, the team is devoted to constantly satisfy its customers and keep improving its services. However, if they give you any chance of complaint, their associates will gladly respond to any such feedback within ten days. The Complaint Team will be available from Monday through Friday, right from 9 a.m. to 5 p.m. in the evening at 0800 022 3720 as well as 03457 48 49 50. However, it is not possible to lodge complaints on Christmas Day.

National Rail Helpline 24/7

For ease of access to this department, customers can either call on the National RAIL HELPLINE number 0800 022 3720 or express their grievances via emailing at [email protected]. If somehow you are not satisfied with the response or wish to discuss aspects of it, then you may contact National Rail SUPPORT at 020 3176 2999. The telephone lines will stay open from Monday to Friday, 9 a.m. to 5 p.m.

Write to National Rail Customer Care

Reaching out through the phone is not always preferred by customers, and for that reason, they can write a letter and post it to the Customer Relations Team, Suite 410, 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW. However, the inquiry has to be regarding something which need not require an instant or urgent response as it may take up to seven days for receiving a reply after acknowledgment. Be sure to include your correct personal details for an untroubled experience.

Additionally, the organization also understands the importance of social media handles for easy enquiring and access of information.

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