National Rail Contact Number
National Rail Contact Number
Want to Contact Customer Service? Look no further - here is National Rail contact Number
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National Rail Opening Times


9:00AM - 5:00PM





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National Rail is a British organization that endeavors to connect travelers with affordable, convenient and cheap train tickets. It is an umbrella body for all the train services in the United Kingdom, especially in Wales, Scotland and England. It comprises all main line as well as suburban and local train services that operate in the United Kingdom.

At this time, the organization comprises 23 members made of all the Train Operating Companies or TOCs responsible for operating train services under a franchise that the Department of Transport provided. On the other hand, the membership of this organization does not include Eurostar, London Underground and heritage railway sector.

National Rail Helpline

National Rail Services

National Rail Helpline

National Rail makes it easier for customers traveling in the United Kingdom via train services to buy the tickets online or through telephone calls. Customers who merely want to check the times and appropriate fares can do so even if they are not ready to book or pay for train tickets through the services that the organization provides.

The organization has introduced a new service called Two Together, which is for couples or friends who want to travel to any destination in the United Kingdom together. The new service is great for travelers aged 60 years and above. On the other hand, the organization allows travelers to make use of this new service only after 9.30am from Monday to Friday.

Contacting National Rail Customer Service

The organization has a customer service department where travelers can direct all their questions to regarding train tickets. The customer service number to call with any concern regarding train tickets and train services in general is 0191 387 1387, which is for the Chester-Le-Street Station. The customer service number for the Eaglescliffe Station is 01642 200 140.

National Rail Contact Tips

The contact numbers for National Rail mentioned above operate from Monday to Saturday. The opening hours for the Chester Station is from Monday to Friday are 7.30am to 5.45pm and from 7.30am to 2pm on Saturday. The operating hours for the Eaglescliffe Station are 7.30am to 6pm between Monday to Friday in addition to between 7.30am and 1pm on Saturday.

Moreover, it is worth stating that the organization does not charge additional fees when customers get in touch with them through the telephone to ask for train tickets. The price does not change from what is on the ticket when bookings are through telephone calls. On the other hand, bookings through mail attract different types of charges.

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