NPower is a British company that generates electricity. It also supplies electricity and gas to homes and businesses in Great Britain. It operates as an integrated energy company. It manages a large collection of cogeneration plants. In addition to these, the company manages and operates several stations that produce coal, oil-fired and gas power.
Currently, the company is helping meet the energy needs of more than 5.4 million residential as well as business customers in the United Kingdom. It is providing the millions of customers with gas as well as electricity and energy services. It operates as a subsidiary of the RWE Group, which is one of the largest electricity and energy firms in Europe.
For the many services that the electricity generating company provides, it offers customers the chance to choose their preferred mode of payment. The three ways in which customers can pay for their electricity bills are Direct Debit, Receipt of Bill and Prepayment. The company has four different types of tariffs for the gas and electricity services for customers to choose.
Customers who need help taking care of their boiler as well as heating system can now hire staff from the electricity generating company for assistance. In this category of services, the company has technicians trained in replacing, repairing and servicing damaged boilers. It sells products such as thermostatic radiator valves, wireless room thermostats and carbon monoxide alarm
Contacting NPower Customer Service
If you have a complaint to raise concerning any aspect of the services that the company provides, the number through which to do just that is 0800 073 3000 and 0330 100 3000 from landlines and mobile phones respectively. Customers who would like to contact the company through a minicom or textphone should do so through 0800 413 016.
NPower Contact Tips
When contacting NPower to raise a complaint, have your account number ready. The company runs several call centers where customers can receive further assistance regarding any issue that they have with quality of services and products as well as the different tariffs. With the account number, customers will have no problem reaching the right person much faster.
For more details regarding the contact options, you should visit the Contact Us page that is under the Help & Support section of the official website. While there, do not forget to choose the appropriate topic to which you need an answer from the company. The good news is that the company has dedicated experts to handle all questions and complaints relayed through phones.