Telefonica UK Limited has a commercial brand called O2. The commercial brand has emerged one of the leading digital communications firms in the United Kingdom. According to Ofcom, the digital communications firm boasts of the highest customer satisfaction numbers. The brand serves more than 23 million customers.
The brand has delved into other businesses lately. For example, it owns 50 percent of Tesco Mobile. The brand operates more than 450 retail stores in the United Kingdom. Lately, the brand has invested money in several sponsorships that include O2 Academy venues, The O2 as well as the national rugby team of England.
Digital communications is what the brand specializes in providing to customers in the United Kingdom. It stocks some of the best and most popular smartphone devices such as iPhone 6 as well as Galaxy 6. On selected phones, dongle SIMs and tablets, the brand allows customers to benefit from 50 percent additional data. It has several services for personal and business clients.
The brand created a product called My O2. Under this product, customers are able to manage their own accounts 24 hours every day, 7 days a week. The product is a free app that customers can download and install in their phones or tablets. Thus far, the brand has been the beneficiary of several awards including Customer Service Satisfaction, which it has won for 7 years in a row.
Contacting O2 Customer Service
One of the fastest ways of getting in touch with customer service at O2 is through online chats. To chat online, customers only need to visit the Contact Us section on the official website, which is www.o2.co.uk. The MyO2 app offers one additional avenue through which to get in touch with customer service and obtain more assistance.
However, if you prefer getting in touch with the company through phone, the numbers to call if you are a pay monthly customer are 0344 809 0202 and +44 344 809 0202 from a landline in the United Kingdom and abroad respectively. On the other hand, if you have an O2 phone, then use it to get in touch with customer service by dialing 202.
O2 Contact Tips
If you prefer to contact the company using an O2 phone, you will not pay any call charges. On the other hand, calling the brand from a landline in the UK will attract standard rates. The opening hours when you should make the call are 8am-9pm from Monday to Friday, 8am-8pm on Saturday and 8am to 6pm on Sunday.