plusnet customer care
plusnet customer care
Want to Contact Customer Service? Look no further - here is Plusnet contact Number
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Plusnet Opening Times


24 hours


24 hours


24 hours

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Plusnet Contact Number Tips

Plusnet Helpline UK Contact Numbers
Plusnet Sales Team 0800 073 1120
Plusnet Home Broadband Sales 0800 432 0080
Plusnet Residential Cancellations 0800 013 2632
Plusnet Service Status 0800 917 6714
Plusnet Business Support 0800 028 0282
Plusnet Business Sales 0800 023 2221

plusnet customer care

Plusnet Overview

One of the major internet service providers in the United Kingdom, Plusnet is a popular broadband company with over 750,000 customers across the United Kingdom. The company provides with high-speed internet connectivity as well as landline services. The company’s inception traces back to 1997 in South Yorkshire. Although in 2007 the BT Group had purchased Plusnet, It continues to operate as an individual organization. Since it’s acquisition by the BT Group, the services the company provided have widened. Some of the new services include Plusnet TV and YouView platform. The other services it operates include the Metronet and Plusnet Hosting.

The Companies efforts in providing quality service to its customers have been recognized and acknowledged. The key reason for the companies growth has been its easy accessibility and accountability to its customers. The company has received several awards and accolades for their customer service and reliability. Indeed there is no question of doubt about Plusnet Customer Service. The company has been awarded the same in the USwitch broadband awards 2016. With about 20 years of presence in the broadband industry, it has won its trust among the customers in the efficiency of their services. Plusnet has been rated as the best broadband service by several critics from time to time.

Plusnet Customer Services

Plusnet’s brilliant customer service options are available for all 7 days of the week. One can contact through various numbers through phone or check their services online. The phone numbers are contactable during the working hours which are quite convenient, from 7:30 AM to 10:00 PM on all days. You can contact their toll-free number to resolve any general queries you may have. Plusnet customer service toll-free number is 0800 432 0200. The Company is generally quick in response and open in providing valuable information about various services. Anyone can contact through this during the working hours. International users from abroad can contact them through +44 345 140 0200. If you are an existing customer, before contacting, it is essential to keep your username and password registered with the company ready so that it can be swiftly used when asked for the reference.

plusnet customer-services

Plusnet General Inquiry Contact Numbers and Email Address

Apart from their direct numbers, Plusnet provides with specific numbers for various customer services they provide. These numbers can be contacted for general inquiry on that particular service. For any sales related queries, you can contact 0800 023 2221. Customers can also use the number 0330 123 4433. For any business support inquiries, you can contact 0800 028 0282. Abroad customers can use +44 330 123 9123. By contacting these numbers you can get access to various information regarding their services and also new registrations and bill payment guidance. If you are with the press, for any media queries you can contact them through the email id [email protected] In case you are not satisfied with any service provided and decide to complain further you can contact this email id [email protected]. Contacting the company is never going to be an issue as you now have access to all these phone numbers.

plusnet-mobile helpline

Plusnet Customer Service Billing and Balance Check

To know about certain information you will be required to be a registered customer as they will be needing your registered credentials. Some of these are Customer Service billing details and check of service status and balance. To check the service status, you can contact them at 0800 917 6714. You will get to know details of the live services you are subscribed or it may come handy when you service has been blocked due to some reason. Any issues and interruptions with your communication can also be resolved. For any account and billing details, you can contact 0800 013 2632. +44 330 123 9197 is the number for abroad customers for the same. To view your broadband usage you need to login into their website, one may use this link.

Details about various mobile data plans and schemes can be checked online through this link.  Also if you are a registered user, you can simply log in  and gain access to all your mobile account details. Almost all the required information is generally available online to help you out and you need not waste any charges by calling their numbers.

Other Plusnet Contacting Modes

There are several other methods to contact the company. One of the most important Plusnet Contact Phone Number regarding sales is 0800 073 1120. Use this to directly contact their sales team. For home broadband sales you can contact 0800 432 0080. They even have a special number reserved for any cancellation of their services in a hassle free manner. For residential cancellation contact 0800 013 2632. With huge online services accessibility to customers has been made simple than ever before. All relevant information can be accessed from their official website Live chat facility with the technical team is also available.

To know how to switch to Plusnet from other services, you can visit think link, and here you can also directly chat with one of their sales advisors to know more details and the benefits associated with Plusnet. To know more about their packages you can click on this link, Here you can decide the plan that’s perfect for your requirement. To know various tariff plans for mobile services, visit You can access all the online customer services through this link, Here you can write your query and reach out to them effectively. In order to contact them for partnership and dealership purposes use the contact number 0800 023 2345. In case you forgot you password to login into you Plusnet account, there is no need to contact them as the help can be obtained directly online. Generally, the required information is sent to your registered mail id and you can proceed as per the instructions.

Plusnet Complaints

plusnet helpline

All customer grievances are properly resolved on time at Plusnet where customers are given the top priority. To know all about complaint procedures and conduct of Plusnet, visit where you can find the details you are looking for. You can address your complaints at Plusnet Chat ( or directly contact them at 0800 432 0200. You can even write to them in a letter giving proper details to identify your account. Plusnet Support is always there for solve your grievances regarding the service. If you wish to directly contact the CEO of the company Andy Baker, you can directly email him at [email protected]. Make sure your issue is really serious if you wish to contact the CEO.

More Plusnet Support and Helpline

Plusnet Helpline services are widely rated among the best across the United Kingdom. Their online help and Plusnet support portal offer various options. This portal can be accessed from the following link, Help support is available for all their services like broadband, Phone, TV, Mobile etc. You can also visit their well-detailed community forums where discussions on a lot of topics can be found. You can also give your feedback or share your service experiences here. There is a blog too where additional knowledge can be obtained. This blog can be accessed through this link, You also have the option to register and sign into the Plusnet community and be an active participant.

plusnet support

You are always welcome to write to them in a letter regarding any matter of concern with the services they provide. The letter can be a complaint as well as any feedback. However, when you write a letter, the company insists people provide information about the registered username or telephone number and the postcode. It will take around 10 days for the company to resolve your issue after the letter reaches them. For all standard communication, you can write to the following address-

Plusnet plc
The Balance,
2 Pinfold Streetm,
Sheffield S1 2GU

This address can be used for all services they provide. Customers should ensure that they give proper details of themselves so that the company can identify them in their database. In case you are not satisfied with the service provided, there is another alternative. Any dissatisfaction can be communicated by letter to the following address-

70 Fleet Street,
London EC4Y 1EU

CISAS is a separate organization that will help Plusnet customers in their queries. Other details about the organization can be found on the Plusnet website itself. Also many times it is advised to read the FAQs that are put online. Staying in touch with social media also is important. To effectively reach out to its customers Plusnet is active on various social media platforms. Here are some useful hyperlinks to check out:

Other useful links to follow

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1 Comment

  1. Dylon

    Aah! I was so happy , plusnet had served me for almost 3years…………signal strength from routing is good…. satisfying from fiber optics cable network…..

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