Hermes is the consumer delivery company operating in the United Kingdom. It handles in excess of 200 million parcels every year. In the UK, the company has a network that consists of more than 5,000 and 10,000 parcel shops and lifestyle couriers respectively. The company allows customers to choose where they want it to delivery their packages.
It extends the delivery services to various high-end as well as catalogue and online retailers operating in the United Kingdom. The company endeavors to adhere to delivery of all parcels at the first time of asking. It is under the ownership of a German firm HLGD, which stands for Hermes Logistik Gruppe Deutschland.
HLGD is the largest independent provider of home delivery services in Germany.
Hermes provides international parcel delivery and collection services. It provides international services through local couriers operating in more than 20 countries. The company has several ParcelShops that allows businesses to provide their customers with several options through which to receive or return parcels. The ParcelShops operate 7 days every week.
Parcel returns is one of the major services that the company provides. Through these services, customers are able to return parcels that they do not want after only a few minutes of visiting the website. The services enable customers to return unwanted parcels immediately after choosing between the 2-day and 3-day fully tracked system.
Other services include couriers, safe place, multiple parcel sending and collection. The benefits of the collection services from the customer’s door include 3-day delivery, elimination of lost services since the local courier knows the place well and collection being from the place that the customer chose.
Contacting Hermes Customer Service
If you need an answer to a particular problem with the parcel delivery company, do not hesitate to contact the customer service. Access to the service requires creating an account on the official website under myHermes. Afterwards, use this account to log in and communicate your concerns or complaints to the company for quick response.
Currently, it is not possible to order any delivery service over the phone. For this reason, consider placing all your orders online by visiting the company homepage.
Hermes Contact Tips
The team of advisors at Hermes that handle all complaints and questions that customers have operate between 8am-8pm and 8am-6pm from Monday to Friday and Saturday-Sunday respectively. You may also contact the advisors through web chat as well as emails, which are all available on the official company website under the Contact Us section.