Parcelforce or Parcelforce Worldwide offers parcel delivery services to the UK and the rest of the world. It has headquarters in the United Kingdom. The company came into prominence in 1986 when Royal Mail created a separate division for handling parcel delivery services. The new division was called Royal Mail Parcels before rebranding in 1990 to the current name.
The company runs a national center that handles more than 58,500 parcels each hour. It also runs the International center that is responsible for more than 35,000 parcels each day. On the Northwest Processing Center, the organization handles over 13,800 parcels per hour in addition to possessing video coding, camera scanning technology and optical character recognition.
It provides the parcel delivery and collection services from 54 depots located all over the United Kingdom. Parcelforce provides the delivery services in all addresses within UK. It delivers parcels to close to 99.6 percent of all destinations around the world. The company delivers parcels on Saturdays as well. It delivers parcels to 11,000 post office branches in the UK.
It has a system that enables customers to track the progress or movement of the parcels they expect to receive or delivered at specific addresses. The tracking service is available online on the official company website. The company offers specialist parcel delivery services as well as interactive text facilities to customers with business accounts.
Contacting Parcelforce Customer Service
In the UK, the customer service is reachable through 0344 800 4466 for any person who desires to provide the parcel delivery company with feedback regarding the quality of services. People who do not feel like calling should contact the customer service through the Help and Advice section or by filling the appropriate form on the official website.
Occasionally, it suspends the parcel delivery services to specific countries.
Parcelforce Contact Tips
The customer service numbers operate between 8am and 7pm from Monday to Friday. On Saturday, you can call the office between 8.30am and 5pm. On Sunday, the number operates between 9am and 5pm. However, the office is not open on UK public as well as bank holidays. All the calls attract local rates.
The Welsh-speaking customers can contact the company by calling 0344 800 5550. On the other hand, all hearing and speech impaired customers can use the textphone service that Parcelforce provides on the number 08000 855 854. The company is available on Twitter for customers who can limit their enquiries to 140 characters or less. If one need to know how else they can get assisted by their customer care representatives, check out the various contact methods available from their official website.