British Gas customer service
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Calls to 0870 numbers “calls cost 10p per minute plus your phone company’s access charge".

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British Gas Opening Times


8:00AM - 8:00PM


8:00AM - 6:00PM



British Gas is a company that provides gas and electricity to homes and businesses in the United Kingdom. It produces the energy services that customers need for day-to-day living and operations. The company endeavours to do more than producing or supplying gas and electricity in the country. It has embarked on empowering communities on the efficient use of energy.

The energy company has employed more than 30,000 individuals to take care of the production, supply and distribution of gas and electricity in the country. Moreover, the organization has come up with several codes that influence how it handles all complaints and show customers how to use energy efficiently.

British Gas Helpline

British Gas Services

British Gas Helpline

The company offers wide-ranging services in industries such as gas and electricity. It also has several home services that include one off repairs for boilers as well as kitchen appliances and home electrical. It provides insurance covers for homes too and these include HomeCare products, as well as boiler and heating in addition to appliances.

The energy saving services that customers receive from British Gas includes smart meters and Hive Active Heating, which gives them control over their heating remotely. The services that businesses enjoy include 10% Off when they are new to the company. The 10% Off deal allows businesses to enjoy discounts of up to 10 percent for all their electricity bills.

Contacting British Gas Customer Service

In case of emergencies such as gas leaks, even if you only suspect that this is what is happening, kindly contact the company through 0800 111 999. On the other hand, if you want to make account enquiries, call 0800 048 0202. If you are a UK national but want to call the company from abroad, the number to dial is +44 113 298 0900.

British Gas Contact Tips

The Welsh speaking customers who use products and services of British Gas should contact the company through 0800 072 8630. Customers with BT phones pay nothing for calling the 0800 numbers. On the other hand, customers with the BT phones will have to pay a fee of 4p per minute when calling any 0845 number.

From other mobile phone service providers and networks (apart from BT), the call charges might change, thus the importance of checking with them first to ascertain that you have enough funds to complete the call and tell the energy company your issue. Before calling, check whether the office or department whose representative you wish to speak to is open for business or not. This can be checked on their official website.

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